Client: : A leading farm and soil testing company in India.
Objective:To drive technology transformation across customer and franchise management, inventory management, soil test data capture, and billing for the entire value chain, enhancing operational efficiency and expanding the customer base.
Overview: The client, a prominent soil testing and agricultural services company in India, sought to modernize its operations to meet the growing demands of precision agriculture. With numerous franchises and a diverse customer base of farmers, the client faced challenges in managing customer relationships, tracking inventory, capturing soil test data, and handling billing processes. Their existing manual and semi-automated processes led to delays, resource mismanagement, and limited outreach to farmers in remote areas.
Uttam Infotech was engaged to lead a comprehensive digital transformation, focusing on automating and streamlining key operational processes. The primary aim was to enhance service delivery, improve turnaround times, and increase the client’s reach to farmers across the country.
Solution: Uttam Infotech implemented a robust digital solution to address the client’s needs across various aspects of their business. The solution covered:
A centralized platform was introduced to manage customer interactions, franchise operations, and service requests. This system provided real-time visibility into customer needs and enabled better coordination with franchisees.
A smart inventory management system was deployed to track and manage soil testing kits, lab supplies, and other resources, ensuring optimal stock levels and reducing wastage.
The solution included a mobile-enabled soil test data capture system, allowing field staff to record and upload soil test results directly from farms. This real-time data capture streamlined operations and improved accuracy.
The manual billing process was replaced with an automated system that generated accurate invoices for both farmers and franchisees. This reduced billing errors and accelerated payment cycles.
The solution was designed to enhance last-mile connectivity, allowing the client to expand its services to farmers in remote regions. The automated processes and digital touchpoints facilitated better service delivery and increased the client’s customer base